Policy on Customer Harassment

Thank you very much for using our services regularly.

当社（株式会社YASUDA）は、「人と人を繋ぐブランドになる」という基本理念の下、安全・安心なスポーツ体験を提供するため、お客様の要望に真摯に対応し、より満足度の高いサービスの提供に向けて取り組んでいます。

We believe that creating an environment where employees can work with peace of mind ultimately leads to further improvements in service to our customers. Therefore, to protect employees from certain inappropriate behaviors, we have established the following policy regarding customer harassment.

1. Definition of Customer Harassment
Based on Tokyo Metropolitan Government guidelines, customer harassment is defined as acts from customers that "lack validity in the content of the request" or "means or means or methods to realize the demand are socially inappropriate" and harm the employee's working environment.

Specifically, the following actions are included (but are not limited to):

Psychological attacks: abusive language, insults, threats, defamation on social media, discriminatory or sexual behavior

Excessive demands: Compensation demands beyond legal responsibility, forced apologies (such as prostrating themselves), and requests for employee dismissal.

Restraint: Long phone calls or interviews, persistent phone calls, sit-in

Physical Attacks: Violence, Property Damage

Others: Unauthorized photographing of employees' faces and other information, and public display on the internet

2. Our Response Policy
If customer harassment is observed, we will respond systematically as follows.

Stopping Response: If there is significant nuisance, we will immediately suspend the response and refuse further communication.

Recording Implementation: To ensure appropriate response and fact-checking, we will record both the call and the in-person session.

Legal Measures and Police Cooperation: If a malicious or urgent case is judged to be high, we will coordinate with external organizations such as lawyers and the police to take strict legal measures (criminal and civil).

3. Request
We will strive to build better trust with our customers and deliver the best possible performance. We sincerely ask for your continued understanding and cooperation with many good customers.

令和8年3月17日 制定
株式会社YASUDA
代表取締役 佐藤 和博